Meet Us

Carla Arrow, MS, LPC, NCC

Education

Carla earned both her Master of Science Degree and Advanced Graduate Degree in Clinical Community Counseling from Johns Hopkins University.

License/Certification

Carla is a Licensed Professional Counselor and a National Certified Counselor with over 20 years of experience in counseling families, individuals, couples, adolescents and children. 

Experience

After completing her Bachelor of Art degree in Psychology, Carla began her career by providing spiritual direction to children and their families in a church setting. Carla then began providing therapeutic interventions for children with Autism in the school environment and began a therapeutic after-school program for children and adolescents diagnosed with Axis I disorders. She then transitioned to working in an inpatient setting with children and adolescents diagnosed with Oppositional Defiant and Conduct Disorders. While working on her Master’s degree, Carla worked with families and children providing Cognitive Behavioral therapy to the whole family in order to preserve or reunify those families through the York County Children and Youth and Juvenile Probation programs. 

After completing her Master’s and Post-Masters degrees, Carla worked in an outpatient setting with Adults and Couples struggling with a variety of issues from Mood Disorders to Addiction to Communication issues and Eating Disorders. At the same time, she began to supervise other therapists and advocates who provided support and therapy to families in their home. Carla continued in her career by providing therapy for those in the York County Prison and Parole system as well as for those in the workplace and school system who needed Critical Incident Stress Debriefing. She has provided trainings in Adult Mental Health to Bachelor and Master level clinicians through the Pennsylvania Child Welfare Competency-Based Training and Certification Program through the University of Pittsburgh. 

In 2007, Carla began her own counseling practice where she provided individual, couples and family therapy to children, adolescents and adults. Since then, her practice has grown to include a number of other highly qualified therapists to help her provide healing and hope to those in our community so that they may grow and flourish. Carla is now focusing her efforts on training, supervision and administrative leadership within the counseling field.

Clinical Expertise

Carla uses many different therapeutic modalities including, but not limited to EFT (Emotion Focused Therapy), IFS (Internal Family Systems Therapy),
CBT (Cognitive Behavioral Therapy), DBT (Dialectical Behavioral Therapy), Imago, Trauma Focused, Solution Focused, and Psychodynamic, to address many issues including but not limited to Couples/Relationship, Spiritual confusion/abuse, Grief and Loss, Anxiety, Anger management, Depression, Intimate relationship conflicts, Family conflicts, Impulse control, Stress Management, Low self-esteem, Parenting issues, Dependency, and Risk taking behaviors (cutting, aggression, running away, self-harm behaviors, suicide attempts).

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Capital Blue Cross, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritian Health, Mines and Associates EAP, Optum and Optum EAP, PPHP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability

Carla is now focusing her efforts on training, supervision and administrative leadership within the counseling field at this time.


Annemarie Smith, MSW, LCSW

Education

Annemarie received her Master’s Degree in Social Work from The University of Maryland School of Social Work where she specialized in clinical work with families and children.

License and Certifications

Annemarie is a Licensed Clinical Social Worker with over 17 years of experience in clinical treatment of individuals, couples, families, adolescents and children.  She received specialized training in Structural Family Therapy through The Philadelphia Guidance Center.

Experience

Annemarie began her career working with adolescents in foster care who were in an independent living program in Maryland. She worked 7 years in a residential treatment program working with children who had experienced physical abuse, sexual trauma, and/or emotional abuse/neglect. She also worked as a Family Based Therapist providing intensive individual, parent, and family therapy sessions. She initiated behavior modification treatment interventions as a Behavior Specialist Consultant. She has worked as on outpatient therapist for over the past 8 years, working with children, adolescents, adults, couples, and families. Annemarie has a passion for helping people discover the root causes of feeling stuck in defeating patterns and experiencing the freedom which allows them to have a hope-filled outlook on life. 

Clinical Expertise

Annemarie adapts a variety of treatment modalities after assessing the clinical needs for each client. These therapy approaches include CBT, IFS, DBT, Imago, Trauma Focused, Solution Focused, Play Therapy, Pschodynamic, and Faith Based. Problem areas addressed include Depression, Anxiety, Trauma, Anger Managements, Parenting Concerns, Families affected by Divorce, Grief and Loss, Stress Management, Parentified Child, Oppositional Behaviors, Self harmful behaviors, Marital Conflict, Low Self Esteem, Spiritual Confusion, and Job Stress. 

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Beacon, Value Options, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, Geisinger, Highmark, Life Services EAP, Magellan, Mazzitti and Sullivan EAP, Meritain Health, Mines and Associates EAP, Optum and Optum EAP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Dawn Allen, MSW, LSW

Education:

Dawn received her Bachelor’s Degree in Psychology and her Master’s degree in Social Work from Walden University. She is currently continuing her education in Clinical Social Work under the Pennsylvania State Board of Social Workers, Marriage and Family Therapist, and Professional Counselors.

License/Certification:

Dawn is a Licensed Social Worker under the Pennsylvania State Board of Social Workers Marriage and Family Therapist and Professional Counselors.

Experience:

After receiving her Bachelor’s degree in Psychology, Dawn went on to work with Adults with Disabilities including Developmental, Autism, ODD, ADHD, Intermittent Explosive Disorder, Depression, Anxiety, and Bipolar Disorder while earning her MSW. Dawn has provided mobile therapy in Baltimore City for inner-city youth and their families in their homes. Dawn has experience working with children and youth in foster care, as well as short and long-term residential placements. Dawn has experience working in medical social work with patients and families with emotional, psychological, and financial adjustments to chronic illnesses including end-of-life decisions and planning. Dawn has experience working with women and children experiencing homelessness, providing therapeutic services and support for their families.

Clinical Expertise:

Anxiety, Depression, Developmental disabilities, ODD, Intermittent explosive disorder, Anger management, Job stresses, Couples/Relationship issues, Family issues/dynamics, Reunification, Chronic illnesses, Parenting issues/ concerns, Self-esteem, Stress management, Grief and Loss, Self-harm, Aggression. Dawn uses as many different therapeutic modalities including but not limited to, CBT DBT, TF-CBT, Solution Focused, Motivational Interviewing, Guided Imagery, and Creative Art/ Play. 

Insurance Accepted:  

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Highmark, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP

Availability:

Dawn is accepting new clients (may be subject to a wait list as I accept referrals on a first-come basis).License/Certification:


Jessica J. Lowry, LCSW

Education

Jessica earned her Master of Social Work Degree from Wheelock College in Boston, MA. 

License/Certification

Jessica is a Licensed Clinical Social Worker with over 18 years of experience in counseling families, individuals, couples, adolescents and children. 

Experience

Prior to completing her Bachelor of Social Work degree, Jessica provided supportive services to women and children in a large, specialized, homeless shelter. After completing her Bachelor of Social Work degree, Jessica worked as a case manager and housing advocate for women and their children who fled from domestic violence situations and were living in a specialized, supportive housing program. While obtaining her Master or Social Work degree, Jessica worked in a specialized outpatient therapy setting with children, ages 0-8, who had experienced various forms of violence (domestic, community, media, etc.) and additional trauma. After obtaining her masters degree, Jessica moved to Louisiana and Mississippi to help with disaster relief efforts following Hurricane Katrina, leading teams of volunteers and providing spiritual counsel to individuals in the region. Jessica then settled in New Orleans, Louisiana and worked as a therapist and case manager in a forensic community treatment program helping individuals with severe and persistent mental health conditions transition out of state and local hospitals and into the community, as well as supporting them in navigating through the court system. Jessica then began working in community and school settings providing individual and group therapy to individuals, children, adolescents, and families with various diagnoses. Jessica and her family relocated to Pennsylvania in 2013, where Jessica worked in an inpatient program as a group therapist with adults living with severe and persistent mental illnesses. She also worked in both community-based and school-based programs with children, adolescents, and families in areas of behavior modification. In 2015, Jessica made the transition out of community-based programs and into providing therapy in outpatient mental health settings. Jessica has been with Arrow Counseling Services since 2016 and works with individuals and couples 14 years and older.

Clinical Expertise

Jessica uses many different therapeutic modalities including, but not limited to Trauma Focused (including Internal Family Systems – IFS and Eye Movement Desensitization and Reprocessing – EMDR), Mindfulness and Guided Imagery, Motivational Interviewing, Cognitive Behavioral – CBT, Dialectical Behavioral – DBT, Imago Dialogue, Solution Focused, and Psychodynamic. Jessica uses these modalities to address many issues including, but not limited to, Traumatic experiences, Depression, Anxiety, Couples/Relationships, Spiritual Confusion/Abuse, Grief and Loss, Anger management, Family Conflicts, Stress Management, Low Self-Esteem, Parenting Issues, and issues related to Severe and Persistent Mental Illness (schizophrenia, bipolar with psychotic features, etc.)

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Anthem EAP, Beacon, Value Options, Capital Blue Cross, Carebridge EAP, Cigna and Cigna EAP, Compsych and Compsych EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain Health, Mines and Associates EAP, Optum and Optum EAP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability

Jessica is accepting new clients, although you may be subject to a wait list as she accepts referrals on a first-come basis. Please contact the office for details.



Tammie Cool, MSW, LSW

Education

Tammie earned her Master of Social Work degree from Temple University. Her studies were primarily centered on healthy relationships, depression, anxiety, and trauma. 

License/Certification

Tammie is a Licensed Social Worker with over 3 years of experience writing treatment plans and counseling adolescents and adults.

Experience

After completing her Bachelor of Science degree in Human Development and Family Studies, Tammie began her career working as a behavior specialist for students diagnosed with Autism. Tammie moved on to work direct care with individuals diagnosed with intellectual disabilities where she addressed behavioral, emotional, and physical needs of the individuals. While attending Temple University she provided mental health outreach and therapy services to students at Pennsylvania State York. Upon completion of her MSW she worked as a clinical coordinator where she developed treatment plans for children diagnosed with Autism. Tammie continued working at Penn State York while establishing her outpatient therapist career. 

Clinical Expertise

Tammie uses many different therapeutic modalities including, but not limited to CBT, Solutions Focused, Reality Therapy, Psychoeducation, Client Centered, and Psychodynamic to address many issues including but not limited to Grief and Loss, Anxiety, Anger management, Depression, Sexual addiction/dysfunction, Intimate relationship conflicts, Family conflicts, Impulse control, Stress Management, Low self-esteem, Parenting issues, Risk taking behaviors (cutting, aggression, running away, promiscuous behaviors, self-harmful behaviors, suicide attempts), and chronic illness. 

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Capital Blue Cross, ESI EAP, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Jamie Toluba, MSW, LSW

Education

Jamie earned her Masters of Social Work at Widener University in Philadelphia where she specialized in clinical social work. She is a licensed social worker under the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors. She has over 10 years of experience working with adults, adolescents, children and families.

Experience

After receiving her bachelor’s in psychology from Penn State University Jamie went on to work with children who are diagnosed on the Autism spectrum, as well as Oppositional Defiant disorder and ADHD. After obtaining her Masters in Social Work, Jamie became a mobile therapist working with families and children in their home and school setting. Soon thereafter, Jamie went into private practice focusing on individual and couples therapy.

Clinical Experience

Jamie utilizes the Gottman method along with principles from Emotionally Focused Therapy (EFT) when working with couples. Therapeutic methods she frequently uses in her practice include: cognitive behavioral therapy (CBT), client centered therapy, solution-focused therapy, emotionally focused therapy, and mindfulness techniques. Jamie specializes in working with couples who desire to communicate in a healthy and effective manner as well as rebuilding trust and commitment within their relationship. She also specializes in treatment of Anxiety, Depression, Attention Deficit Disorder, and Adjustment disorders as well as stress management.

Insurance Accepted

If you do not see your specific insurance carrier on the list below her office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP, and Aetna EAP, Capital Blue Cross, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP 

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Emma Draganosky, MSW, LCSW

Education

Emma received her Bachelor of Arts in Psychology and Social Work from the University of Maryland Baltimore County and her Master of Social Work from the University of Maryland Baltimore School of Social Work. 

License/Certification

Emma is a Licensed Clinical Social Worker under the Pennsylvania Board of Social Workers, Marriage and Family Therapist and Professional Counselors.  Emma has a Level I  Certificate in Advanced Trauma Treatment from the Ferentz Institute in Baltimore, MD.

Experience

Emma began her social work career in the health care arena and has worked in various settings; including, Acute Care Hospitals, Rehabilitation Hospitals, Retirement Communities, Hospice Care and Community Mental Health.  Emma has experience providing individual counseling, family counseling, case management, group therapy, bereavement support and educational in-service trainings.

Clinical Expertise

Emma has experience working with clients utilizing multiple modalities, including the principals of cognitive behavioral therapy, dialectical behavioral therapy, solution focused therapy, mindfulness, stress reduction techniques, and strengths focused approaches.

Emma has experience working successfully with issues related to grief and loss; trauma; anxiety and panic; depression; mood disorders; adjustment to life changing events; marital and relationship problems; medical illness and chronic pain; impulse control disorders; parenting concerns; communication problems and coping with stress.

Insurance

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out the mental health portion of the insurance coverage to other carriers that we also accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP,Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare. 

Availability

Emma is accepting new clients; however, this may be subject to a waiting list.  Referrals are accepted on a first come basis.  Please contact the office for details.


Gretchen Krebs, MSW, LCSW

Education

Gretchen earned her Masters Degree in Social Work from Springfield College.

License/Certification

Gretchen is a Licensed Clinical Social Worker with the Pennsylvania State Board of Social Workers, Marriage and Family Therapists, and Professional Counselors. Gretchen has a Level One Certificate in Advanced Trauma Treatment from The Ferentz Institute, and is a Certified Clinical Trauma Professional. Gretchen is also currently enrolled with the Modern Sex Therapy Institutes, working toward becoming a Certified Sex Therapist, and a member of the American Association of Sexuality Educators, Counselors, and Therapists (AASECT).

Experience

Gretchen began her career providing individual counseling and crisis management to survivors of domestic violence and sexual assault. She educated, supported, and assisted survivors of domestic violence with legal options in the process of obtaining a protective order; assisted with comprehensive safety planning; developed and facilitated groups for children, adolescents, and women on various issues including domestic violence, substance abuse, personal growth and leadership; and increased awareness and prevention of sexual assault on local college campuses, in coordination with the Rape Crisis Center. Gretchen transitioned to working with children, adolescents, and adults providing individual and family therapy services in an outpatient community mental health practice. She continued her career delivering intensive therapeutic interventions in the home, school, and community environments as a Mobile Therapist/Behavior Specialist Consultant and then as a Family Based Therapist. Gretchen assessed strengths and therapeutic needs, and delivered interventions designed to address behavioral and emotional concerns, as well as to promote the functioning and overall well-being of the family. In addition, Gretchen has experience having worked with children and adolescents in a Residential Treatment Facility and a Partial Hospitalization Program. Gretchen maintains a strengths-based perspective and strives to create an environment where individuals feel heard, safe, and respected.

Clinical Expertise

Gretchen works from a trauma-informed standpoint and uses many different therapeutic modalities including, but not limited to Cognitive Behavior Therapy, Dialectical Behavior Therapy, Motivational Interviewing, Sandtray Therapy, and Eye Movement Desensitization and Reprocessing Therapy to address many issues including, but not limited to Post-Traumatic Stress, Dissociative Identity Disorder, Grief and Loss, Anxiety, and Depression. 

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have plans that we accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP,Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare, Wellspan EAP

Availability

Gretchen is accepting new clients, although you may be subject to a wait list as she accepts referrals on a first-come basis. Please contact the office for details.


Amy Ports, MSW, LCSW

Education

Amy received her Masters Degree in clinical social work from Temple University. Amy is a licensed clinical social worker (LCSW) under the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors. She has over 15 years of experience providing outpatient mental health psychotherapy to adolescents, adults and families. Amy continues to receive ongoing clinical instruction to expand her knowledge and to improve outcomes for her clients. 

Experience

Amy began her social work career providing individual and group counseling to survivors of violence and sexual trauma. She continued working in a medical setting assisting individuals and families impacted by life altering physical trauma; such as, brain and spinal injury and those encountering newly diagnosed illness or chronic medical conditions. It was in the primary care setting that Amy transitioned to clinical outpatient counseling. For more than 15 years, Amy has been providing outpatient mental health psychotherapy in a clinical setting with adolescents, young adults, adults, couples and families who have sought guidance in improving their overall emotional well being and functioning. Amy approaches each client relationship with optimism, respect, empathy and non-judgement. 

Clinical Expertise

Amy integrates theory and technique from cognitive behavioral therapy, dialectic behavioral therapy, mindfulness, meditation and relaxation skills to alleviate symptoms of depression and mood disorders, diminish symptoms of anxiety and panic, improve quality of relationships, adjust to life challenges and transitions, reduce stress, manage anger, strengthen parent-child interactions, heal trauma, loss and grief, and cope with chronic health issues.

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have plans that we accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP, Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare.

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Crystal Mitchell Tilson, MA

Education

Crystal received her Bachelor’s Degree in Biology from Texas College and her Master’s Degree in Counseling for Mental Health and Wellness from New York University. She is currently pursuing her licensure as a Licensed Professional Counselor under Pennsylvania’s State Board of Social Workers, Marriage and Family Therapist and Professional Counselors.

Experience

For the last 22 years, Crystal has been working as a healthcare professional in the private sector and now with the Department of Defense. It is at her current position where she is developing and honoring her commitment to individuals and families associated with the military. Crystal has worked tirelessly through her volunteer efforts to help individuals and families in her community, locate and utilize vital resources (clothes, employment, food, and shelter). Crystal started at Arrow Counseling Services, LLC in 2019 as an Intern.

Accepting New Clients- (may be subject to a waiting list). Please contact the office for details.

Clinical Expertise

Crystal has experience with outpatient therapy, Individual and Couples counseling. She has used several therapeutic modalities including but not limited to, Cognitive Behavioral Therapy, Emotion-Focused Therapy, Internal Family Systems and Solution-Focused therapy.

Availability 

Accepting New Clients – (may be subject to a waiting list). Please contact the office for details.


Erica Collison, MS, LPC

Education

Erica received her Bachelor’s degree in Psychology from Penn State University, and her Master’s degree in Mental Health Counseling from Capella University.  She is currently licensed as a professional counselor under the Pennsylvania Board of Social Workers, Marriage and Family Therapist and Professional Counselors.  Additionally, Erica completed the Certified Clinical Trauma Specialist- Individual training and certification process through the Arizona Trauma Institute.  

Experience

Erica is a mental health counselor with 4 years of experience providing individual and group services to adults and adolescents. Erica started her career in mental health as a therapeutic support staff person, working one on one with children in home and community settings.  Upon completion of her master’s degree, she began working as an outpatient therapist for a community mental health center providing both individual and group therapy.

Clinical Expertise

Erica has experience working with adults and adolescents using a variety of methods, including Dialectical Behavioral therapy, Solution Focused therapy, Client Centered Therapy, and Mindfulness to treat a variety of issues including, but not limited to, grief and loss, anxiety, depression, mood disorders, impulsivity, stress, and low self-esteem.

Availability 

Accepting New Clients – (may be subject to a waiting list). Please contact the office for details.


Sarah Ressler, Office Manager

Sarah is a 2005 graduate from South Western High School. She then continued her education for Cosmetology. Sarah spent her earlier years serving the community through Salon Services and Management. Sarah decided to make a change in her career path but still held a strong desire to help serve the community. Sarah serves the community and team of therapist at Arrow Counseling Services as the Office Manager by Direct Administrative Care with clients, working closely with Insurance Companies, and ensuring that the utmost Customer Service Care is provided.