Meet Us

Carla Arrow, LPC, NCC

Education

Carla earned both her Master of Science Degree and Advanced Graduate Degree in Clinical Community Counseling from The John Hopkins University.

License/Certification

Carla is a Licensed Professional Counselor and a National Certified Counselor with over 20 years of experience in counseling families, individuals, couples, adolescents and children. 

Experience

After completing her Bachelor of Art degree in Psychology, Carla began her career by providing spiritual direction to children and their families in a church setting. Carla then began providing therapeutic interventions for children with Autism in the school environment and began a therapeutic after-school program for children and adolescents diagnosed with Axis I disorders. She then transitioned to working in an inpatient setting with children and adolescents diagnosed with Oppositional Defiant and Conduct Disorders. While working on her Master’s degree, Carla worked with families and children providing Cognitive Behavioral therapy to the whole family in order to preserve or reunify those families through the York County Children and Youth and Juvenile Probation programs. 

After completing her Master’s and Post-Masters degrees, Carla worked in an outpatient setting with Adults and Couples struggling with a variety of issues from Mood Disorders to Addiction to Communication issues and Eating Disorders. At the same time, she began to supervise other therapists and advocates who provided support and therapy to families in their home. Carla continued in her career by providing therapy for those in the York County Prison and Parole system as well as for those in the workplace and school system who needed Critical Incident Stress Debriefing. She has provided trainings in Adult Mental Health to Bachelor and Master level clinicians through the Pennsylvania Child Welfare Competency-Based Training and Certification Program through the University of Pittsburgh. 

In 2007, Carla began her own counseling practice where she provided individual, couples and family therapy to children, adolescents and adults. Since then, her practice has grown to include a number of other highly qualified therapists to help her provide healing and hope to those in our community so that they may grow and flourish. Carla is now focusing her efforts on training, supervision and administrative leadership within the counseling field.

Clinical Expertise

Carla uses many different therapeutic modalities including, but not limited to CBT, IFS, DBT, Imago, Trauma Focused, Solution Focused, and Psychodynamic, to address many issues including but not limited to Couples/Relationship, Spiritual confusion/abuse, Grief and Loss, Anxiety, Anger management, Depression, Sexual addiction, Intimate relationship conflicts, Family conflicts, Impulse control, Stress Management, Low self-esteem, Parenting issues, Dependency, Risk taking behaviors (cutting, aggression, running away, promiscuous behaviors, self-harmful behaviors, suicide attempts), and Eating disorders. 

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carve our plans that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, CCBH, Capital Blue Cross, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritian Health, Mines and Associates EAP, Optum and Optum EAP, PPHP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability

Carla is now focusing her efforts on training, supervision and administrative leadership within the counseling field at this time.


Annemarie Smith, MSW, LCSW

Education

Annemarie received her Master’s Degree in Social Work from The University of Maryland School of Social Work where she specialized in clinical work with families and children.

License and Certifications

Annemarie is a Licensed Clinical Social Worker with over 17 years of experience in clinical treatment of individuals, couples, families, adolescents and children. 

Experience

Annemarie began her career working with adolescents in foster care who were in an Independent Living program in Maryland. She worked 7 years in a residential treatment program working with children who had experienced physical abuse, sexual trauma, emotional abuse or neglect. She also worked as a Family Based Therapist providing intensive individual, parent, and family therapy sessions. She initiated behavior modification treatment interventions as a Behavior Specialist Consultant. She has worked as on outpatient therapist for over the past 8 years, working with children, adolescents, adults, couples, and families. Annemarie has a passion for helping people discover the root causes of feeling stuck in defeating patterns and experiencing the freedom which allows them to have a hope-filled outlook on life. 

Clinical Expertise

Annemarie adapts a variety of treatment modalities after assessing the clinical goals for each client. These therapy approaches include CBT, IFS, DBT, Imago, Trauma Focused, Solution Focused, Play Therapy, Pschodynamic, and Faith Based. Problem areas addressed include Depression, Anxiety, Trauma, Anger Managements, Parenting Concerns, Families affected by Divorce, Grief and Loss, Stress Management, Parentified Child, Oppositional Behaviors, Self harmful behaviors, Marital Conflict, Low Self Esteem, Spiritual Confusion, and Job Stress. 

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out plans that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Beacon, Value Options, Capital Blue Cross, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, Geisinger, Highmark, Life Services EAP, Magellan, Mazzitti and Sullivan EAP, Meritain Health, Mines and Associates EAP, Optum and Optum EAP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Dawn Allen, MSW, LSW

Education:

Dawn received her Bachelor’s Degree in Psychology and her Master’s degree in Social Work from Walden University. She is currently continuing her education in Clinical Social Work under the Pennsylvania State Board of Social Workers, Marriage and Family Therapist, and Professional Counselors.

License/Certification:

Dawn is a Licensed Social Worker under the Pennsylvania State Board of Social Workers Marriage and Family Therapist and Professional Counselors.

Experience:

After receiving her Bachelor’s degree in Psychology, Dawn went on to work with Adults with Disabilities including Developmental, Autism, ODD, ADHD, Intermittent Explosive Disorder, Depression, Anxiety, and Bipolar Disorder while earning her MSW. Dawn has provided mobile therapy in Baltimore City for inner-city youth and their families in their homes. Dawn has experience working with children and youth in foster care, as well as short and long-term residential placements. Dawn has experience working in medical social work with patients and families with emotional, psychological, and financial adjustments to chronic illnesses including end-of-life decisions and planning. Dawn has experience working with women and children experiencing homelessness, providing therapeutic services and support for their families.

Clinical Expertise:

Anxiety, Depression, Developmental disabilities, ODD, Intermittent explosive disorder, Anger management, Job stresses, Couples/Relationship issues, Family issues/dynamics, Reunification, Chronic illnesses, Parenting issues/ concerns, Self-esteem, Stress management, Grief and Loss, Self-harm, Aggression. Dawn uses as many different therapeutic modalities including but not limited to, CBT DBT, TF-CBT, Solution Focused, Motivational Interviewing, Guided Imagery, and Creative Art/ Play. 

Insurance Accepted:  

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out plan that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, CCBH, Chip Plans, Highmark, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP

Availability:

Dawn is accepting new clients (may be subject to a wait list as I accept referrals on a first-come basis).


Holly Hartman, Ph.D., MSW, LCSW, CCTP

Education:

Holly earned her Master of Social Work degree at Temple University, where she specialized in clinical social work. Her graduate research centered primarily on understanding the impacts of trauma on individuals and families. Her extensive continuing education studies have focused heavily on learning about effective treatments for trauma and mental health disorders that often develop in the aftermath of trauma. In addition to her MSW degree, she also holds a Doctorate degree in Biochemistry from Virginia Commonwealth University.

License/Certification:

Holly is a Licensed Clinical Social Worker (LCSW) and a Certified Clinical Trauma Professional (CCTP).

Experience:

Holly has had experience providing counseling services at a various levels of mental health care. During her graduate school social work internships, she provided services at a long-term structured residential care facility for people with serious mental illness and at an outpatient mental health clinic. After receiving her MSW degree, she worked as Multi-Systemic Therapist providing intensive in-home family therapy services for families with an adolescent at risk for being removed from the family home. She then continued to advance her career by transitioning to working as a Psychotherapist at an inner-city outpatient mental health clinic. While there she provided individual and family therapy services for children, adolescents, adults, families and couples. 

In 2016, Holly opened her own counseling practice at Arrow Counseling Services, LLC, where she specializes in providing trauma-specific therapy to adolescents and adults for healing of all forms of trauma, abuse and neglect. Her therapeutic approach involves combining an in-depth understanding of human physiology with a variety of leading-edge mental health treatment modalities to design individualized treatment plans that meet the specific needs of each client.

Clinical Expertise:

Holly is a caring, compassionate, understanding and strengths-based therapist whose mission is to provide high quality therapeutic services that empower her clients to live more meaningful, fulfilling and satisfying lives. She believes that no one should have to settle for less than all of the richness that life has to offer them. She is passionate about helping people who are on a path of personal growth, discovery and change to achieve their goals. She specializes in provision of trauma-specific therapy for healing from all forms of trauma, abuse and neglect (physical, sexual, emotional, psychological, and spiritual).

Treatment Issues: Holly is skilled in treatment of PTSD, complex PTSD, Panic Disorder, Dissociative Disorders, Stress, Generalized Anxiety Disorder, Social Anxiety, Depression, Grief, Bereavement, Bipolar Spectrum Disorders, ADHD, Obsessive/Compulsive Disorders, Codependency, Personality Disorders, Life Transition Challenges/Adjustment Disorders, and Low Self-Esteem.

Treatment Modalities: Therapeutic methods that Holly frequently uses in her practice include person-centered therapy, motivational interviewing, psychodynamic therapy, cognitive behavioral therapy, solution-focused therapy, acceptance and commitment therapy, mindfulness training, narrative therapy, existential therapy, guided imagery, EMDR therapy, and internal family systems therapy.

Client Focus: Holly provides services for adolescents (ages 14 to 19) and adults. She welcomes people of all gender identities and sexual orientations into her practice but does not provide gender transition therapy services.

Insurance Accepted: 

(Note: Most plans offered by these insurance companies are accepted, but a few are not. We will need to verify your benefits to determine whether your specific plan is accepted.)

Aetna, Anthem, Blue Cross, Blue Shield, CareFirst, CoreSource, GEHA, Highmark, Meritain Health, Quest Behavioral Health, South Central Preferred, UPMC, Wellspan Plus, Mazzitti & Sullivan EAP, Wellspan EAP

Availability:

Holly is accepting requests to be placed on her waiting list. Please contact the office for details.


Jessica J. Lowry, LCSW

Education

Jessica earned her Master of Social Work Degree from Wheelock College in Boston, MA. 

License/Certification

Jessica is a Licensed Clinical Social Worker with over 18 years of experience in counseling families, individuals, couples, adolescents and children. 

Experience

Prior to completing her Bachelor of Social Work degree, Jessica provided supportive services to women and children in a large, specialized, homeless shelter. After completing her Bachelor of Social Work degree, Jessica worked as a case manager and housing advocate for women and their children who fled from domestic violence situations and were living in a specialized, supportive housing program. While obtaining her Master or Social Work degree, Jessica worked in a specialized outpatient therapy setting with children, ages 0-8, who had experienced various forms of violence (domestic, community, media, etc.) and additional trauma. After obtaining her masters degree, Jessica moved to Louisiana and Mississippi to help with disaster relief efforts following Hurricane Katrina, leading teams of volunteers and providing spiritual counsel to individuals in the region. Jessica then settled in New Orleans, Louisiana and worked as a therapist and case manager in a forensic community treatment program helping individuals with severe and persistent mental health conditions transition out of state and local hospitals and into the community, as well as supporting them in navigating through the court system. Jessica then began working in community and school settings providing individual and group therapy to individuals, children, adolescents, and families with various diagnoses. Jessica and her family relocated to Pennsylvania in 2013, where Jessica worked in an inpatient program as a group therapist with adults living with severe and persistent mental illnesses. She also worked in both community-based and school-based programs with children, adolescents, and families in areas of behavior modification. In 2015, Jessica made the transition out of community-based programs and into providing therapy in outpatient mental health settings. Jessica has been with Arrow Counseling Services since 2016 and works with individuals and couples 14 years and older.

Clinical Expertise

Jessica uses many different therapeutic modalities including, but not limited to Trauma Focused (including Internal Family Systems – IFS and Eye Movement Desensitization and Reprocessing – EMDR), Mindfulness and Guided Imagery, Motivational Interviewing, Cognitive Behavioral – CBT, Dialectical Behavioral – DBT, Imago Dialogue, Solution Focused, and Psychodynamic. Jessica uses these modalities to address many issues including, but not limited to, Traumatic experiences, Depression, Anxiety, Couples/Relationships, Spiritual Confusion/Abuse, Grief and Loss, Anger management, Family Conflicts, Stress Management, Low Self-Esteem, Parenting Issues, and issues related to Severe and Persistent Mental Illness (schizophrenia, bipolar with psychotic features, etc.)

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out plans that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Anthem EAP, Beacon, Value Options, Capital Blue Cross, CCBH, Carebridge EAP, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain Health, Mines and Associates EAP, Optum and Optum EAP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP 

Availability

Jessica is accepting new clients, although you may be subject to a wait list as she accepts referrals on a first-come basis. Please contact the office for details.


Leslie Munson, MSW, LCSW

Education

Widener University (MSW in Social Work), The Pennsylvania State University (BS in Marketing)

Experience

Leslie Munson has been a Licensed Clinical Social Worker (LCSW) in the state of PA since 2009 and has worked in the mental health field since 2002. Leslie earned a Masters of Social Work with a concentration in clinical social work from Widener University in 2005, graduating summa cum laude and as a member of the Phi Alpha Honor Society. Leslie serves the populations of adults and adolescents in individual, couples and marital psychotherapy. 

Clinical Expertise

Her expertise centers around mood disorders, anxiety, disordered eating, adult ADHD, grief and loss and phase of life issues. She works effectively with couples teaching successful communication skills and parenting techniques and bonds well with the adolescent population. Leslie works with medical related trauma as well as the needs of the LGBTQ community. Leslie is sensitive to spiritual issues and will apply Christian principles if requested. Leslie began her professional career with a BS in Marketing from The Pennsylvania State University, working 20 years in sales and marketing before returning to graduate school and her second career in the mental health profession.

Specialties

Ages 13+, depression, anxiety, mood disorders, marital and couples counseling, disordered eating, faith-based counseling, grief and loss, medical/cardiac trauma, LGBTQ, parenting concerns, phobias, PTSD, stress management and work/life balance.

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out plans that we accept, but are not listed below.

ACI EAP, Aenta and Aetna EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti and Sullivan EAP, Maritain Health, Optum and Optum EAP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP 

Availability

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Tammie Cool, MSW, LSW

Education

Tammie earned her Master of Social Work degree from Temple University. Her studies were primarily centered on healthy relationships, depression, anxiety, and trauma. 

License/Certification

Tammie is a Licensed Social Worker with over 3 years of experience writing treatment plans and counseling adolescents and adults.

Experience

After completing her Bachelor of Science degree in Human Development and Family Studies, Tammie began her career working as a behavior specialist for students diagnosed with Autism. Tammie moved on to work direct care with individuals diagnosed with intellectual disabilities where she addressed behavioral, emotional, and physical needs of the individuals. While attending Temple University she provided mental health outreach and therapy services to students at Pennsylvania State York. Upon completion of her MSW she worked as a clinical coordinator where she developed treatment plans for children diagnosed with Autism. Tammie continued working at Penn State York while establishing her outpatient therapist career. 

Clinical Expertise

Tammie uses many different therapeutic modalities including, but not limited to CBT, Solutions Focused, Reality Therapy, Psychoeducation, Client Centered, and Psychodynamic to address many issues including but not limited to Grief and Loss, Anxiety, Anger management, Depression, Sexual addiction/dysfunction, Intimate relationship conflicts, Family conflicts, Impulse control, Stress Management, Low self-esteem, Parenting issues, Risk taking behaviors (cutting, aggression, running away, promiscuous behaviors, self-harmful behaviors, suicide attempts), and chronic illness. 

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carved out plan that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, Capital Blue Cross, CCBH, Chip Plans, ESI EAP, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Jamie Toluba, MSW, LSW

Education

Jamie earned her Masters of Social Work at Widener University in Philadelphia where she specialized in clinical social work. She is a licensed social worker under the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors. She has over 10 years of experience working with adults, adolescents, children and families.

Experience

After receiving her bachelor’s in psychology from Penn State University Jamie went on to work with children who are diagnosed on the Autism spectrum, as well as Oppositional Defiant disorder and ADHD. After obtaining her Masters in Social Work, Jamie became a mobile therapist working with families and children in their home and school setting. Soon thereafter, Jamie went into private practice focusing on individual and couples therapy.

Clinical Experience

Jamie utilizes the Gottman method along with principles from Emotionally Focused Therapy (EFT) when working with couples. Therapeutic methods she frequently uses in her practice include: cognitive behavioral therapy (CBT), client centered therapy, solution-focused therapy, emotionally focused therapy, and mindfulness techniques. Jamie specializes in working with couples who desire to communicate in a healthy and effective manner as well as rebuilding trust and commitment within their relationship. She also specializes in treatment of Anxiety, Depression, Attention Deficit Disorder, and Adjustment disorders as well as stress management.

Insurance Accepted

If you do not see your specific insurance carrier on the list below her office. Some insurance carriers have carved out plans that we accept but are not listed below.

ACI EAP, and Aetna EAP, Capital Blue Cross, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritain, Optum and Optum EAP, United HealthCare, Wellspan EAP 

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Emma Pyle, MSW, LCSW

Education

Emma received her Masters of Social Work from the University of MD School of Social Work.

License/Certification

Emma is a licensed clinical social worker with over 25 years of social work experience, spend the last several years counseling adolescents and adults.

Experience

Emma began her social work career in the healthcare arena and worked within various settings, including acute care hospitals, Rehabilitation hospitals and retirement communities. Emma has worked in hospice care and Community Mental Health. With nearly 30 years social work experience providing individual counseling, family counseling, case management, group therapy, bereavement  support and educational in-service training.

Clinical Expertise

Emma has experience working with clients utilizing the principles of cognitive behavioral therapy, solution-focused therapy, mindfulness, stress reduction techniques, and strengths focused approaches.

Emma has experience working successfully with Issues related to grief and loss;  trauma; anxiety and panic; depression; mood disorders; adjustment to life changing events; marital and relationship problems; medical illness and chronic pain; impulse control disorders; parenting concerns; communication problems and coping with stress.

Insurance

If you do not see your specific insurance carrier on the list below, please call her office. Some insurance carriers have carved out a plan that we accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP,Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare. 

Availability

Emma has hours on Tuesdays and Wednesdays from noon until 8 p.m. and Thursdays from 10 a.m. until 2 pm. Emma is accepting new clients; however, this may be subject to a waiting list. Referrals are accepted on a first come first serve basis.


Jennie Glover, MSW, LCSW

Education

Jennie earned her Master of Social Service degree from Bryn Mawr College. 

License/Certification

Jennie is a Licensed Clinical Social Worker with over 5 years of experience in counseling children, adolescents, young adults, and families.

Experience

After completing her Bachelor of Social Work degree, Jennie began her career in foster care and adoption, supporting Children and adolescents in foster care, who were working towards reunification and/or adoption. Jennie began providing therapeutic interventions for children with autism, ADHD, Oppositional Defiant Disorder, anxiety, and depression in the school and home environment. She also worked in a summer therapeutic program for children and adolescents with autism. While working on her Master’s degree, Jennie provided in-home family therapy to children, adolescents, and adults providing cognitive behavioral therapy and Structural Family Therapy, and provided social work support to patients and families in a pediatric hospital setting. After completing her Master’s degree, Jennie worked in a residential treatment facility for children and adolescents diagnosed with Autism and other developmental disabilities. Prior to joining Arrow Counseling Services, Jennie provided therapy and behavioral support to children, adolescents, and their families diagnosed with Autism, ADHD, ODD, depression, and anxiety in home and school settings. Jennie is an active volunteer with the Arthritis Foundation, volunteering her time at a camp for children and adolescents diagnosed with juvenile arthritis. Jennie currently serves on the planning committee and as the Mental Health Director at camp. Jennie has participated on discussion panels at family days, educating parents on the effects of chronic illnesses and mental health.

Clinical Expertise

Jennie uses many different therapeutic modalities including, but not limited to CBT, DBT, Mindfulness, Trauma Focused, Solution Focused, and Art/Play, to address many issues including but not limited to Adoption, Attachment, Chronic illnesses, Grief and Loss, Anxiety, Anger management, Depression, Family conflicts, Impulse control, Stress Management, Low self-esteem, Parenting issues, ADHD, Autism, ODD, Risk taking behaviors (cutting, aggression, running away, promiscuous behaviors, self-harmful behaviors, suicide attempts).

Insurance Accepted 

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carve our plans that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, CCBH, Capital Blue Cross, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritian Health, Mines and Associates EAP, Optum and Optum EAP, PPHP, Quest and Quest EAP, South Central Preferred, Tricare, United HealthCare, Wellspan EAP

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Gretchen Krebs, MSW, LCSW

Education

Gretchen earned her Bachelor’s Degree in Human Services and Masters Degree in Social Work from Springfield College. 

License/Certification

Gretchen is a Licensed Clinical Social Worker with the Pennsylvania State Board of Social Workers, Marriage and Family Therapists, and Professional Counselors. Gretchen is also a Certified Clinical Trauma Professional with the International Association of Trauma Professionals, and has a Level One Certificate in Advanced Trauma Treatment from The Ferentz Institute.

Experience

Gretchen began her career providing individual counseling and crisis management to survivors of domestic violence and sexual assault. She educated, supported, and assisted survivors of domestic violence with legal options in the process of obtaining a protective order; assisted with comprehensive safety planning; developed and facilitated groups for children, adolescents, and women on various issues including domestic violence, substance abuse, personal growth and leadership; and increased awareness and prevention of sexual assault on local college campuses, in coordination with the Rape Crisis Center. Gretchen transitioned to working with children, adolescents, and adults providing individual and family therapy services in an outpatient community mental health practice. She continued her career delivering intensive therapeutic interventions in the home, school, and community environments as a Mobile Therapist/Behavior Specialist Consultant and then as a Family Based Therapist. Gretchen assessed strengths and therapeutic needs, and delivered interventions designed to address behavioral and emotional concerns, as well as to promote the functioning and overall well-being of the family. In addition, Gretchen has experience having worked with children and adolescents in a Residential Treatment Facility and a Partial Hospitalization Program. Gretchen returned to working as an Outpatient Therapist four years ago and maintains a strengths-based perspective.

Clinical Expertise

Gretchen uses many different therapeutic modalities including, but not limited to Cognitive Behavior Therapy, Dialectical Behavior Therapy, Motivational Interviewing, Structural Family Therapy, Sandtray Therapy, and Eye Movement Desensitization and Reprocessing Therapy to address many issues including, but not limited to Post-Traumatic Stress, Dissociative Identity Disorder, Grief and Loss, Anxiety, Depression, Stress Management, Low Self-Esteem, and Risk-Taking Behaviors (including self-harm, aggression, promiscuity, suicide attempts).

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have plans that we accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP,Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare, Wellspan EAP

Availability

Gretchen is accepting new clients, although you may be subject to a wait list as she accepts referrals on a first-come basis. Please contact the office for details.


Amy Ports, MSW, LCSW

Education

Amy received her Masters Degree in clinical social work from Temple University. Amy is a licensed clinical social worker (LCSW) under the Pennsylvania State Board of Social Workers, Marriage and Family Therapists and Professional Counselors. She has over 15 years of experience providing outpatient mental health psychotherapy to adolescents, adults and families. Amy continues to receive ongoing clinical instruction to expand her knowledge and to improve outcomes for her clients. 

Experience

Amy began her social work career providing individual and group counseling to survivors of violence and sexual trauma. She continued working in a medical setting assisting individuals and families impacted by life altering physical trauma; such as, brain and spinal injury and those encountering newly diagnosed illness or chronic medical conditions. It was in the primary care setting that Amy transitioned to clinical outpatient counseling. For more than 15 years, Amy has been providing outpatient mental health psychotherapy in a clinical setting with adolescents, young adults, adults, couples and families who have sought guidance in improving their overall emotional well being and functioning. Amy approaches each client relationship with optimism, respect, empathy and non-judgement. 

Clinical Expertise

Amy integrates theory and technique from cognitive behavioral therapy, dialectic behavioral therapy, mindfulness, meditation and relaxation skills to alleviate symptoms of depression and mood disorders, diminish symptoms of anxiety and panic, improve quality of relationships, adjust to life challenges and transitions, reduce stress, manage anger, strengthen parent-child interactions, heal trauma, loss and grief, and cope with chronic health issues.

Insurance Accepted

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have plans that we accept, but are not listed below.

ACI EAP,  Aetna and Aetna EAP, American Behavioral Health EAP, Capital Blue Cross, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Highmark, Magellan, Mazzitti  and Sullivan EAP, Meritain, Optum and Optum EAP, PPHN, Quest and Quest EAP, South Central preferred, United HealthCare.

Availability 

Accepting New Clients- (may be subject to a waiting list as I accept referrals on a first come basis) Please contact the office for details.


Robert A. Gordon, Licensed Psychologist

Education:

Robert earned a bachelor’s degree in psychology from Duquesne University and a master’s degree and certificate of advanced graduate study in clinical psychology from Springfield College.

License/Certification:

Robert is a Pennsylvania licensed psychologist, having been licensed since 1976.

Experience:

Robert has over 40 years of experience, which includes working at a vocational rehabilitation center with persons with multiple disabilities, working at a rehabilitation hospital, treating patients with head trauma and patients with chronic pain, working in a private, independent practice and working in an outpatient mental health center.

Clinical Expertise:

Robert’s areas of clinical expertise include diagnostic psychological evaluations, evaluation of attention deficit disorder, court ordered/forensic psychological evaluations, neuropsychological evaluations, and vocational evaluations. 

Insurance Accepted:

If you do not see your specific insurance carrier on the list below, please call our office. Some insurance carriers have carve-out plans that we accept, but are not listed below.

ACI EAP, Aetna and Aetna EAP, CCBH, Capital Blue Cross, Chip Plans, Cigna and Cigna EAP, Compsych and Compsych EAP, ESI EAP, Geisinger, Highmark, Magellan, Mazzitti and Sullivan EAP, Meritian Health, Mines and Associates EAP, Optum and Optum EAP, PPHP, Quest and Quest EAP, South Central Preferred, United HealthCare, Wellspan EAP.

Availability:

Robert is available for scheduling Psychological Evaluations on Monday and Friday.


Sarah Ressler, Office Manager

Sarah is a 2005 graduate from South Western High School. She then continued her education for Cosmetology. Sarah spent her earlier years serving the community through Salon Services and Management. Sarah decided to make a change in her career path but still held a strong desire to help serve the community. Sarah serves the community and team of therapist at Arrow Counseling Services as the Office Manager by Direct Administrative Care with clients, working closely with Insurance Companies, and ensuring that the utmost Customer Service Care is provided.


Kristie Narango, Billing Manager

Kristie graduated from Stevenson University in 1994 with a Bachelor of Science in Business Information Systems.  Since that time, she has worked with various companies within the areas of accounting and office administration and management.  She has extensive experience with both desktop & online QuickBooks as well as creating budgets, account analysis, non-profit tax accounting, payroll, and payroll taxes.  For many years, Kristie has worked in office administration for various businesses including a commercial electrical company, an athletic training facility, and a dance studio. For 8 years, she was the Director of Operations and part of the leadership team at a Christian school in Shrewsbury, PA.  In her free time, she likes to go to the beach, watch Marvel movies, and CrossFit with her family.  Kristie brings her attention to detail and organizational skills to Arrow Counseling Services as the Billing Manager.


Jane Haines, Office Assistant

Soon after graduation from Eastern High School in Wrightsville, PA,  Jane began working in various offices throughout the York area. Following a long career in the Administrative Assistant field for manufacturing corporations,  in 2016 Jane took a different and unexpected turn (in semi retirement) to working in the field of outpatient mental health at Arrow Counseling Services.   As the Front Desk Administrator at Arrow Counseling,  Jane has come to realize  that without a doubt, this is the most interesting and rewarding employment she has ever had!


Kaitlyn Arrow, Billing Assistant

Kaitlyn will be attending Eastern University to earn her Bachelor Degree in Clinical Social Work as well as Missiology and Anthropology. Her own personal experience has fueled her passion for social work and to advocate for the mental health needs of youth in York County and the State of Pennsylvania. She serves as a Youth Partner on the York County Systems of Care Board and a Tri-Chair on the Pennsylvania State Systems of Care Board.